If your Lockin Veno Pro works sometimes and drops out at other times, open Lockin Smart App → Devices → your Veno Pro → Settings → Device Information → WiFi and record three readings together: Signal Strength, Packet Loss Rate, and RSSI. The Veno Pro User Manual V1.2 gives separate reference conditions: signal strength above 70%, packet loss below 30%, and RSSI at or above -50 dBm. Treat them as a diagnostic snapshot—not a guarantee that one number alone will make the connection reliable.
The useful test is to write down the readings when the problem occurs, make one network or placement change, record them again, and then test the functions you actually use: remote lock or unlock and video/live view. That before-and-after record tells you more than a single “connected” label.
What the three Veno Pro Wi-Fi readings mean
The readings describe different parts of the connection. Do not combine their units or treat them as interchangeable.
| App reading | Unit | Manual reference | What it helps you ask |
|---|---|---|---|
| Signal Strength | Percent | Above 70% | Is the lock receiving a strong enough Wi-Fi signal at its installed position? |
| Packet Loss Rate | Percent | Below 30% | Are data packets being lost between the lock and the network? |
| RSSI (Received Signal Strength Indicator) | dBm | At or above -50 dBm; the manual gives values such as -70 dBm as poor coverage | Is the radio signal level weak where the lock is mounted? |
The thresholds are manufacturer guidance from the Veno Pro manual. They are not a promise of a particular response time, video quality, or remote-control result. A reading can also vary with the door closed or open, nearby devices, router activity, and the time of day.
How to use the readings for an intermittent Veno Pro connection
1. Capture the failing condition
When the Veno Pro connection is intermittent, do not immediately restart everything. In the Lockin Smart App, open the Wi-Fi page described above and record:
- the date and time;
- Signal Strength and its percent value;
- Packet Loss Rate and its percent value;
- RSSI and its dBm value;
- whether the door is open or closed;
- what failed: app status, remote lock/unlock, notification, live view, or another function.
Take two or three readings a few minutes apart if the problem comes and goes. A single reading can be a momentary sample. The goal is to see whether the values stay outside the manual’s reference conditions or fluctuate while the symptom appears.
2. Read the pattern, not just one threshold
Use the readings as clues:
- Low signal strength and weak RSSI together: the lock may have poor radio coverage at the door. Router placement, distance, walls, metal, and the exact mounting location can matter. The manual’s example of -70 dBm indicates poor coverage; do not silently convert that example into a new pass/fail rule.
- High packet loss with acceptable signal and RSSI: the radio level may look adequate while the connection is losing data. Record whether other household network activity or a change in router conditions coincides with the drops. The manual does not identify a cause from packet loss alone.
- All three move across readings: the connection may be varying over time. Capture the time and door state, then compare a controlled before/after change.
- Readings meet the references but the symptom continues: do not declare the network healthy solely because the numbers look acceptable. Test the specific feature, confirm the app and firmware are current where applicable, and preserve the record for Lockin support.
This is the central point of diagnosing a Lockin Veno Pro Wi-Fi RSSI packet loss problem: Signal Strength, Packet Loss Rate, and RSSI are related evidence, but each answers a different question.
3. Make one controlled change
Change one variable at a time so you can tell what helped. Depending on your home layout, a reasonable test may be moving the router or an approved network device to improve coverage at the door, reducing a known obstruction, or addressing a router condition that coincides with packet loss. Avoid changing the router, Wi-Fi name, firmware, and lock placement all at once.
After the change, wait long enough to observe the same intermittent symptom window. Then return to Device Information → WiFi, record all three readings again, and note exactly what changed. A before/after table is useful:
| Check | Before change | After change |
|---|---|---|
| Signal Strength | ___% at ___ | ___% at ___ |
| Packet Loss Rate | ___% at ___ | ___% at ___ |
| RSSI | ___ dBm at ___ | ___ dBm at ___ |
| Remote lock/unlock | passed / failed | passed / failed |
| Video/live view | passed / failed | passed / failed |
| Other symptom | ___ | ___ |
Do not call the change a fix until the Veno Pro behaves reliably in the real location and the readings remain useful across more than one sample.
Test the lock and video separately
The Veno Pro is both a smart lock and a video device. A connection diagnosis should test the functions that matter to you instead of relying on the app’s Wi-Fi page alone.
With the door secured and a safe backup entry method available, test remote lock or unlock from the Lockin Smart App. Then test the camera or live view from the same app. Note whether the two functions fail together or separately, and whether the problem is local to one phone or visible from another authorized device.
The product page identifies built-in Wi-Fi, a 180° 2K camera, two-way video doorbell functionality, and app control. Those features create different user-visible symptoms when connectivity is unstable. A successful remote command does not prove that live video will behave identically, and a video failure does not by itself prove that the lock mechanism or every network path is offline.
If the problem is specifically that the camera is offline while remote unlocking still works, use the Veno Pro camera connection troubleshooting article as a separate symptom path. This article’s focus is the readings and before/after method for an intermittent connection.
What these readings cannot tell you
The three values cannot identify every cause of an intermittent connection. They do not, by themselves, prove that your internet service, router configuration, phone, app, firmware, or camera path is responsible. They also do not authorize a factory reset or guarantee that moving a router will solve the issue.
Keep the model and conditions exact. The Veno Pro manual documents Wi-Fi status and switching under Device Information, while the Veno Pro product page describes the specific hardware and supported smart-home paths. Do not apply these thresholds to another Lockin model without checking that model’s current manual.
For broader setup requirements, use the Veno Pro user manual library. For current troubleshooting and support options, check the Lockin FAQ. If you contact support, send the model, app/firmware details, timestamps, the three readings before and after the change, and the exact lock/video test results. That gives the support team a reproducible symptom rather than only “Wi-Fi is bad.”
Bottom line
For a Lockin Veno Pro Wi-Fi RSSI packet loss diagnosis, record all three app readings: Signal Strength above 70%, Packet Loss Rate below 30%, and RSSI at or above -50 dBm are the V1.2 manual’s reference conditions. Keep their percent and dBm units distinct, compare repeated readings, make one controlled change, and verify remote lock/unlock and video behavior in the real doorway. If the numbers look acceptable but the intermittent failure remains, preserve the evidence and use the official manual, FAQ, or Lockin support path rather than assuming one displayed number guarantees a connection.