Match the full model name on your order or product packaging before following setup or troubleshooting steps. Veno Solar Palm, Veno Solar Face and Veno Solar Finger have different biometric readers; instructions for a video lock do not automatically apply to other Veno models.

Choose your model above, or open the user manual for your model.

Before installation, compare your door thickness, crossbore, backset, latch opening and handle clearance with the user manual for your model. Check the supported door and latch types as well as the dimensions.

If the measurements or existing hardware do not match, contact Lockin Support with photos and measurements before modifying the door.

Open installation guides and videos and select your exact model. The page includes Veno Solar Palm, Veno Solar Face, Veno Solar Finger, Veno Pro, Veno Plus, Veno and Veno Go.

For ongoing settings and daily use, use the user manual for your model.

Check that the lock is securely mounted and the thumbturn moves the deadbolt smoothly. Complete the calibration steps in your model’s installation guide, then test locking and unlocking before relying on automatic locking.

Test only the access methods your model supports. Camera tests apply to Veno Pro and Veno Plus; they are not an installation requirement for every Veno lock. If the bolt catches or the lock feels loose, revisit the installation guides and videos.

Use Lockin Smart. The App Download page links to the iOS App Store and Google Play.

After installing the app, register or sign in, then add your lock from the Devices screen.

1. Power the lock and open Lockin Smart near the door.
2. Enable Bluetooth and allow the app’s Bluetooth permissions.
3. On Devices, select Add Device or the + button and choose your model.
4. Follow the pairing, administrator access and calibration prompts shown for that model.

Use the installation guides and videos for the location of the setup button. App labels may vary by version.

Use a 2.4 GHz Wi-Fi network for setup. Make sure the router broadcasts a visible network name and that you have the correct password. A 5 GHz-only network is not suitable for these locks.

Stay near the lock during initial Bluetooth pairing. Wi-Fi and Bluetooth serve different parts of setup; enabling one does not replace the other.

In Lockin Smart, select the lock and open Settings → Manage Access. Choose a user to update or remove their credentials, or add a new user and follow the prompts.

The available credentials depend on the model. For biometric enrollment, keep your phone near the lock with Bluetooth enabled.

Use Home Management in Lockin Smart. Select your home, choose Add New Member and invite the person using their own account email.

This grants broad household management access. Use Manage Access or a guest password when someone only needs to open the door.

Select the lock in Lockin Smart and open Settings → Temporary Password. Choose the available one-time, periodic or duration option to suit the visit, then review the displayed start time and expiry before sharing.

Copy the code when the app shows it. Check your user manual for your model for the rules for that password type; expiry, retrieval and deletion rules are not interchangeable.

Open the lock’s Settings in Lockin Smart. Use Audio Settings for sound options and Rich Notification for supported notification types.

Review the available options for your model. Muting a notification is different from removing a user’s access.

Applies to: Solar Palm / Face · Pro · Plus · Veno · Go

For Veno Solar Palm, Veno Solar Face, Veno Pro, Veno Plus, Veno and Veno Go, remove the rechargeable battery as shown in the manual and charge it with a USB-C cable and a 5 V / 2 A power adapter.

A steady red battery light indicates charging; steady green indicates a full charge. Reinstall the battery securely. Follow the user manual for your model for battery-cover access.

Use your backup mechanical key, or temporarily power the lock through its exterior emergency USB-C port with a power bank. Emergency power still requires a valid unlocking credential; plugging in the cable does not unlock the door by itself.

Keyhole access and emergency-power steps differ by model. Check the user manual for your model, then recharge the battery promptly.

Applies to: Veno Solar Palm / Veno Solar Face

For Veno Solar Palm and Veno Solar Face, solar charging starts when the battery is below 90% and the panel receives at least 1,000 lux of light.

A bright day alone does not guarantee enough light at the panel. Check for shade, dirt or obstructions and look for the charging icon in Lockin Smart. Solar charging depends on conditions, so keep monitoring the battery level.

Applies to: Veno Pro

No. The Veno Pro troubleshooting guide states that its compatible external solar panel charges the battery when the level is below 70%. Connect the compatible panel as directed and check the charging status in Lockin Smart.

This is a Veno Pro accessory rule. Do not apply it to the integrated panel on Veno Solar Palm or Veno Solar Face.

Applies to: Solar Palm / Face · Pro · Plus · Veno · Go

Check the auto-lock setting, that the door closes fully and that the deadbolt moves without resistance. Follow your model’s calibration instructions.

For the models listed here, also check the installed strike plate / door sensor alignment and whether the door-status cable was pinched or damaged. If you see cable damage, stop adjusting it and contact Lockin Support.

Applies to: Veno Solar Finger

In Lockin Smart, select Veno Solar and open Settings → Auto-Lock. Check that the main switch is on, review the countdown and, if you use a schedule, confirm that the current time is within it.

The Veno Solar user manual describes a timer-based auto-lock setting. If the bolt catches or a motor-jam alert appears, inspect the door alignment and follow the calibration instructions in the user manual for your model.

1. Check the battery level and recharge if needed.
2. Check that the 2.4 GHz Wi-Fi network is available at the door and the network password is correct.
3. For pairing, stay near the lock with Bluetooth and the app’s required permissions enabled.
4. Restart the app and retry the relevant setup step.

If it still fails, contact Lockin Support with your model and the exact error message. Use the model-specific reset instructions only when a reset is needed.

Applies to: Solar Palm · Pro · Plus · Veno · Go

Stand in front of the sensor and keep your palm unobstructed. If the guide light does not wake, touch the keypad to wake the lock, then try again. Check that the sensor window is clean.

If recognition remains unreliable, follow the enrollment prompts again and test your other registered access method. For persistent failures, contact Lockin Support.

Applies to: Veno Solar Face

For Veno Solar Face, keep your face unobstructed and check that the sensor window is clean. Avoid intense light shining directly into the sensor.

Follow the app’s enrollment guidance and try collecting additional samples under different lighting or angles. If failures continue, use another registered access method and contact Lockin Support.

Applies to: Veno Solar Finger

Place the center of your registered fingertip firmly on the sensor. To manage or enroll fingerprints, open Settings → Manage Access in Lockin Smart and follow the prompts near the lock.

Veno Solar Finger uses fingerprint credentials. Do not follow palm-vein or face-enrollment instructions for this model. See the user manual for your model for the illustrated steps.

Start with the relevant battery, connection or calibration checks above. A factory reset is different from restarting the app, and the steps depend on the model and its account-binding state.

Use the reset instructions in the user manual for your model. If the lock is already linked to an account or you cannot authenticate as an administrator, contact Lockin Support before continuing.

Follow the Matter setup instructions for your exact lock and smart-home platform. For Matter over Thread, you need a compatible Matter controller and Thread border router; these functions may be built into the same hub.

Update the lock firmware and apps, then use the model’s pairing flow and Matter code. Check the user manual for your model before buying a hub. Platform support and voice-unlock permissions vary; app control does not guarantee voice unlocking.

Applies to: Veno Pro / Veno Plus

The video-lock instructions here apply to Veno Pro and Veno Plus. If the lock connects but live video does not, check its Wi-Fi connection and app / firmware updates, then restart the app.

If the camera still cannot connect, contact Lockin Support with the model and error message. Do not use camera operation as a setup test for a non-video Veno model.

Applies to: Solar Palm / Face · Pro · Plus · Veno · Go

No. The model documentation for the locks listed here describes biometric credentials as stored locally on the lock, while remote commands through Lockin Smart use cloud services.

Local credential storage and remote-app data handling are different subjects. Read the Privacy Policy and your model’s documentation for the relevant details.

Use the Order Tracking page with your order or tracking details. If the information does not match your order, contact Lockin Support with your order number.

Read the Warranty Policy for warranty coverage and the Return & Refund Policy for return requirements.

For a battery, solar panel or other part, contact Lockin Support with your model, purchase details and a description of the issue. Eligibility and any costs need to be confirmed for your case before sending an item back.

Use the Contact Us page or email support@lockin.com. Include your full model name, order number, app / firmware version if available, the exact error message and the steps already tried.

For an installation issue, include clear photos of the door, lock and relevant measurements. Do not send your door PIN or account password.