Installation and app use

A: When installing, please note that the door status cable needs to pass through the crossbore below the deadbolt , otherwise it may cause the door status cable to be broken when installing the fixing screws. Broken door status cable will cause automatic locking abnormality.
2.Make sure that the Strike Plate on the door frame of the Deadbolt is fitted and that the Door Sensor on the Strike Plate is aligned with the Door Sensor on the side of the Deadbolt.
A: The screws in the package may be scattered inside the package. Please look carefully.

A: Your Veno is properly installed if:

The latch smoothly extends and retracts when turning the thumbturn, allowing the door to open and close properly, and the auto-lock feature works normally.

The lock feels secure, with no wobbling or looseness on the door.

The palm-vein, fingerprint, and password functions operate correctly.

Wi-Fi connection is stable, and you can lock/unlock the door remotely via the app, as well as view activity captured by the camera.

Once all these conditions are met, your Lockin Veno Pro is properly installed and ready for use.

A:

  • Download and Register: Download the Lockin Smart App and register for an account.
  • Add Device: Open the app and click “Add Device” on the homepage. Follow the in-app instructions to pair your lock.
  • Set Up Features: During the device addition process, you will be guided to set up the following features: Password, Palm-Vein Recognition, Fingerprint.
  • Post-Setup Adjustments: After installation, you can further configure additional features in the device settings menu within the app.

Enjoy Your Product: Once the setup is complete, you’re ready to enjoy the convenience and security of your Lockin Video Smart Lock Veno series!

A: Charging with Type-C Cable: Use a Type-C charging cable and a 5V 2A power adapter from your home. Remove the battery from the lock and connect it to the charger. When the battery’s status indicator light turns green, it means the battery is fully charged.

Solar Charging Option: For a sustainable charging solution, you can purchase the official Lockin solar charging panel, ensuring worry-free and eco-friendly solar charging.

A:

To manage or delete stored passwords, fingerprints, or palm vein data:

  • Open the Lockin Smart App.
  • Navigate to the Device Settings page by selecting your lock from the device list on the homepage.
  • Enter the Manage Access section.
  • Locate the specific password, fingerprint, or palm vein data you want to manage or delete.
  • Follow the on-screen instructions to delete or update the selected entry.
Important Note:

All biometric data (fingerprints and palm vein information) are stored locally on the device itself and are never uploaded to the cloud, ensuring your privacy and data security.

A: To adjust the sound settings:

Open the Lockin Smart App. Navigate to the Device Settings page by selecting your lock from the device list on the home screen.

Go to the Audio Settings section. Choose the desired sound level:

To turn off all sounds, select Mute. To enable normal sound levels, select Medium.

Confirm your selection, and the lock's sound settings will be updated accordingly.

This allows you to fully customize the sound settings for your lock as per your preference.

A: According to the instructions, download the app, register an account, and log in. Devices-Top right corner-Add Device, choose the product you want to add.
A: Lockin Smart App-Profile-Manage device-Administrate-Delete devices
A: Lockin Smart App-Devices-Setting-Manage Access
A: The reset button is the reset button under the battery. Long press the reset button: You will hear the voice message: reset successfully means the factory settings have been restored.
A: To reset your Lockin Veno series product, remove the battery cover from the interior assembly. Press and hold the setup button for 3 seconds, and you will hear a prompt asking you to enter the administrator's password, fingerprint, or palm vein. After entering the correct information, the lock will automatically begin the reset process. Once completed, the reset will be successful.
A: Lockin Smart App-Devices-Live screen setting-Device information-Firmware Version Upgrade

Pre-sale

A: We realized traditional door locks have so many problems—they’re not always safe, they’re not very hygienic, and the overall experience can be frustrating. Think about it: fingerprint sensors fail all the time, door cameras miss important events, and dealing with battery life is such a hassle.

So we asked ourselves, what if we could make a smart lock that truly solves these issues? That’s where the Lockin Veno series comes in. With Venokey™ palm vein recognition, you get touch-free unlocking—it’s safer and cleaner. The 180° ultra-wide 2K HD LockinCam™ gives you a full view outside your door. And with AI-powered detection and solar-powered battery life, the lock runs efficiently without interruptions. At Lockin, every feature we create is designed to solve real problems and give you a smart home experience that’s both secure and stylish.

A: For any assistance, please contact our customer service team at support@lockin.com

A: It is suitable for doors that meet the following conditions:

  • Material: Wooden doors
  • Door Thickness: 1⅜ in- 2¹¹/₆₄ in(35-55 mm)
  • Crossbore Diameter：2⅛ in / 54 mm
  • Backset: 2⅜ in / 60 mm or 2¾ in / 70 mm
  • Door Hole Diameter: 1 in / 25.4 mm
  • Deadbolt Latch Box Depth: ≥25.4mm (1 in)
  • Minimum Distance Between Handle and Crossbore Center(For Solar Charge Panel Installation): 3 in / 75 mm

Compatible with Single Cylinder, Storm Doors or Mortise Locks NOT Compatible

*Note that Lockin Veno series is not compatible with storm doors as the storm door may block the camera. We recommend that you ensure your door is a standard entry door without a storm door before installing this producct.

*Works with doors that have a rectangular latch faceplate cutout. Not compatible with round faceplate cutouts.

A: Exterior Assembly: -30°C to 70°C (-22°F to 158°F), Interior Assembly: 0°C to 50°C (32°F to 122°F).
A: One-time passwords, recurring passwords, temporary passwords, and anti-peep password functions.

A: The Lockin Video Smart Lock Veno series includes a "Wrong-Try Protection" feature to enhance security.

  • - If you make 5 consecutive incorrect attempts within 1 hour using a specific unlocking method (e.g., password, fingerprint, or palm vein), the lock's error alarm will be triggered, and you will receive a notification through the app.
  • - Importantly, the wrong-try attempts are calculated independently for each unlocking method. For example, if you enter the wrong password 5 times, the password function will be locked temporarily, but other methods such as fingerprint or palm vein recognition will remain available for use.

A: The Lockin Video Smart Lock Veno series can store up to:

  • 50 passwords
  • 50 fingerprints
  • 50 palm vein data entries

A: Yes, the Lockin Video Smart Lock Veno series features a built-in door sensor that enables automatic locking for added safety.

  • The lock automatically provides extra security when the door is fully closed.
  • Additionally, you can manually lock the door by pressing and holding the lock button on the smart lock exterior keypad for 2 seconds.
  • If the door is open, the lock will not automatically engage, ensuring proper functionality only when the door is securely closed.

This ensures peace of mind with both automatic and manual locking options.

A: The mechanical keyhole is located inside the doorbell button on the exterior assembly.

  • You can use the two mechanical keys provided with the lock for physical unlocking.
  • Please keep your mechanical keys in a secure place. We recommend storing one key as a backup in your car for emergencies.

A: Yes, the Lockin Veno series supports the Matter protocol, allowing seamless integration with your existing smart home ecosystem. You can connect the lock to a Matter-compatible hub to integrate with platforms such as Apple Home, Amazon Alexa, Google Home, and Samsung SmartThings.

Once connected, you can control the lock through a single app or via voice assistants for convenient remote locking and unlocking.

A: The exterior assembly of the Lockin Video Smart Lock Veno Pro is rated IP65(Lockin Video Smart Lock Veno Plus is rated IP53), making it resistant to dust and water splashes, suitable for outdoor use.

However, please note that the interior panel is not waterproof, so it should be installed in a protected indoor environment.

Trouble shooting

A:

1. When installing, please note that the door status cable needs to pass through the crossbore below the deadbolt , otherwise it may cause the door status cable to be broken when installing the fixing screws.

Broken door status cable will cause automatic locking abnormality.

2. Make sure that the Strike Plate on the door frame of the Deadbolt is fitted and that the Door Sensor on the Strike Plate is aligned with the Door Sensor on the side of the Deadbolt.

A: Unplug and plug the battery to see if it works.

A: If the palm vein light does not wake up automatically, you can touch the keyboard panel with your hand to wake up the palm vein light. Then use the palm vein to unlock the door lock. If it doesn't work, please enter another set of palm vein and try again. If all else fails, please contact us: support@lockin.com.

A: Make sure to stand in front of the door and position your palm directly in front of the sensor for detection.

If the palm vein light does not wake up automatically, you can touch the keyboard panel with your hand to wake up the palm vein light. Then use the palm vein to unlock the keyboard.

A: Please restart the app.

A:

If your app cannot connect to the Veno series, please check the following:

Power Supply: Ensure that your Veno series has sufficient power (we recommend at least 80% battery). If the power is adequate, proceed to the next steps.

Wi-Fi Network: Verify that your router is operating on the 2.4GHz frequency band (Veno Pro does not support 5GHz networks). If you have a dual-band or tri-band router, make sure your phone is connected to the 2.4GHz network during setup.Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2;

Bluetooth Permissions: Make sure your phone's Bluetooth is turned on and that the app has the necessary Bluetooth permissions. These permissions are required for the initial setup of the lock.

Factory Reset: If the above steps do not resolve the issue, try performing a factory reset on your Veno series. To do this, press and hold the pairing button for 3 seconds, then input the administrator password.

Following these steps should help you successfully connect your Veno series to the app.

A:

Ensure the app and firmware are updated to the latest versions.

Check the Wi-Fi network: Use 2.4GHz frequency (5GHz is not supported), ensure the connection is stable.

Verify your home network bandwidth meets at least 40Mbps.

Restart the app: Close it completely (including background processes) and relaunch.

Note: If the app successfully connects to Wi-Fi for remote locking/unlocking but fails to access the camera, contact our support team at support@lockin.com for further assistance.

A:

If the batteries of your Lockin Video Smart Lock Veno series are depleted, you can:

  • Use an emergency power supply to temporarily power the lock through the Type-C port on the exterior assembly.
  • Use the backup mechanical key to unlock the door.

If you want to avoid running into this situation in the future, we recommend purchasing the Lockin official solar charging panel, which provides a sustainable and worry-free power solution for your lock.

A:

  • When the battery level drops below 10%, the lock will prompt you to replace the battery. Please remove and charge the battery promptly to avoid it running out completely.
  • If you forget to replace the battery and it fully depletes, you can connect a power bank to the Type-C port at the bottom of the front panel for emergency power and unlock the door.
  • Alternatively, you can use the mechanical key through the exterior keyhole to unlock the lock.
  • To prevent this situation in the future, we recommend purchasing the official Lockin solar charging panel, which provides a sustainable and worry-free power solution for your lock.

A: Before installation, please charge the lock for 6-8 hours to ensure it has sufficient power.

Low Battery Indicator: When the lock's battery is low, the key button red light will flash, indicating that it needs to be recharged.

For a smooth setup and operation, always ensure the battery is fully charged before use.

A: If the account password is entered incorrectly 5 times within 1 hour, the account will be locked for 30 minutes. 30 minutes later, you can change the password and log in again.

A:

We recommend installing our solar panel when the sun is directly shining on your lock during midday. Once the solar panel is installed and properly connected to the exterior assembly via the Type-C port, you can open the Lockin Smart App and check the battery status on the Device → Setting page. You will see that the solar panel is charging the lock. Please note the following:

We suggest installing the Veno series-compatible solar panel when the sun is directly shining on the lock during midday.

Ensure that the solar panel is correctly connected to the front panel via the Type-C port.

The lock should be properly connected to the app and the WiFi connection should be stable.

Please do not remove the battery during solar charging, as it may prevent the battery from charging. However, it will return to normal within 24 hours (or you can unplug and replug the solar charging panel’s Type-C charging cable).

Note: To ensure the battery's cycle life and long-term reliability, the solar panel will only charge the battery when its power level is below 70%.

A: Veno pro does not support homekit, but Veno series could integrate into Apple Home by Matter protocol.
A: NO