Return and Refund Policy

I. General Policy Overview

  • Eligibility: Returns are accepted within 30 days of delivery for products in original condition, with tags and packaging intact.
  • Condition: Items must not be used, damaged, or altered, except for normal inspection.

II. Return Process

  1. Initiating a Return:
    • Contact customer service via support@lockin.com or +1 (888) 850-0877 with order details and reason for return.
  2. Return Authorization:
    • Requests are reviewed within 3 business days. If approved, a Return Authorization Number (RAN) is issued.
    • The RAN must be marked on the package; returns without it may be refused.
  3. Shipping the Return:
    • Customers cover return shipping unless due to our error (e.g., wrong or damaged item).
    • A trackable shipping method is recommended. The return address will be provided upon approval.

III. Refund Process

  • Inspection: Returns are inspected within 7 business days of receipt. If eligible, refunds are processed; otherwise, the item may be returned at the customer’s expense.
  • Refund Method: Funds are credited to the original payment method. Processing times vary but generally take 3-10 business days.

IV. Exchanges

  • Customers can request an exchange by following the return process and specifying the request.
  • If the replacement is in stock, it will be shipped promptly; if out of stock, customers can choose to wait or receive a refund.

V. Special Circumstances

  1. Damaged or Defective Products:
    • Contact customer service immediately with photos of the issue for a free replacement.
  2. Missing Items:
    • Report missing items within 7 days of delivery; we will verify and ship the missing items promptly.

VI. Policy Updates

  • Changes will be posted on our website.
  • Customers who made purchases in the past month will receive email notifications for major updates.
  • Effective Date: February 27, 2025.