Lockin Warranty Policy

1. Basic Warranty

Lockin is committed to providing you with high-quality smart lock products. All our smart locks come with a basic one-year warranty. The warranty period starts from the date of product activation. During this period, if your Lockin smart lock has any quality-related issues, we will provide free repair or replacement services according to the actual situation.

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

2. Exclusions and Limitations

This warranty does not apply:

  • Non-quality related issues;
  • Items purchased from unauthorized resellers;
  • Purchases without valid proof of purchase;
  • Items that have been refunded;
  • Items that have expired their warranty period;
  • Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
  • Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  • Lost or stolen products;
  • Free products.

3. Cross-Regional After-Sales Service

The products available for purchase on this website are manufactured in accordance with U.S. regulations and are intended solely for use within the United States. We do not recommend, nor do we support, the purchase and shipment of these products to regions outside the United States. If the product is transported and used outside the U.S., any quality issues or malfunctions arising from such use will not be covered under this warranty. Furthermore, it is the user's responsibility to verify that the product's specifications, such as electric requirements, are compatible with the standards of the region in which it will be used. we shall not be held liable for any damages, losses, or other consequences resulting from such purchase or use.

Lockin does not provide a global product warranty, and the warranty service can only be obtained at a designated Lockin repair center.

To repair the product in a Lockin repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact Lockin Support.)

A cross-regional replacement service is not available for different versions of the same product.

The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.