A saved Lockin Veno Pro screenshot can look wider or more rounded because the lock uses different image processing for live preview and saved footage. Lockin documents correction and partial cropping during live preview, while saved screenshots and recordings use the full 180° × 180° view. A spherical fisheye appearance in a saved image can therefore be expected; the shape alone does not establish a camera fault. See “About Camera Viewing Angles” on page 24 of the Veno Pro FAQ and troubleshooting guide.
Why the two views look different
The Lockin Veno Pro video smart lock includes a panoramic camera for checking the doorstep. Its live preview prioritizes a more natural-looking view for quick recognition. The saved view retains more of the scene around the edges.
| View | What Lockin documents | What to look for |
|---|---|---|
| Live preview | Image correction with partial cropping to reduce distortion | A tighter frame with less obvious curvature |
| Saved screenshot | Full 180° horizontal × 180° vertical view; a spherical fisheye effect may appear | More edge content and a more rounded-looking scene |
| Saved recording | Full 180° × 180° footage | Compare the scene boundaries with the live preview, rather than expecting identical framing |
These differences describe the Veno Pro behavior in the official viewing-angle FAQ. They do not mean every doorway will be unobstructed or every object equally clear. For example, Lockin warns that a storm door can block Veno Pro’s camera and lists the model as incompatible with storm doors on its installation guidance.
First, check what “screenshot” means
An image saved through the lock’s app and a phone screen capture are different things. A phone screen capture records what was displayed on the phone. It should not be assumed to contain the full camera image described in Lockin’s saving workflow.
Before comparing two files, note how each was obtained: saved through the app, captured with the phone’s screenshot buttons, or cropped afterward. An edited or zoomed image is a poor reference for judging the camera’s original framing.
Compare the same scene before changing the installation
Use this simple check to separate a framing difference from a problem that needs support:
- Keep the door and scene steady. Compare the same event where possible. If you are making a fresh comparison, leave the door in the same position and choose a stationary detail, such as the edge of a doormat.
- Keep a reference of the live preview. A phone screen capture can document what was visible in that preview. Label it as the live-screen reference.
- Open the corresponding app-saved image or recording. Use the original file before editing, cropping, or sharing it through another app.
- Compare the boundaries and recognizable details. Check whether the saved file includes more of the scene around the edges, while showing the same doorway or object. That pattern is consistent with the documented difference.
- Describe anything beyond framing separately. A blank image, persistent blur, an obstruction, or a view that fails to load needs a different assessment. A wider or rounded image alone is not enough reason to move or reinstall the lock.
For example, if a doormat edge is outside the live preview but appears in the saved image, check whether the rest of the scene matches before assuming the camera moved. This is a comparison example, not a promise about what a particular installation will capture.
Can you make the saved image match live preview?
The cited viewing-angle FAQ describes an automatic difference between preview and saving. It does not provide a user control for making both frames identical, or name an app or firmware version that changes this behavior. Avoid changing unrelated settings to try to remove the fisheye effect.
If your results differ from the documented pattern, consult the current Veno Pro user manual and Lockin support FAQs. When contacting support at support@lockin.com, include the model, app and firmware versions if available, how you saved the image, and whether the issue affects live preview, saved footage, or both. Keep the paired examples available for support’s requested troubleshooting process.
The useful next step is to compare matching views: look for the same scene with different boundaries. That gives you a clearer basis for understanding your Veno Pro screenshot or explaining an unresolved issue to support.