If a Lockin Veno Pro motion notification gives you a choice, choose Live View when you need to know what is happening at the door now. Choose the corresponding event record when you need to review what triggered the alert or preserve the evidence already captured.
The best default depends on your response job:
| What you are trying to do | Tap destination |
|---|---|
| Check whether someone is still at the door | Live View |
| See the motion event that caused the alert | Corresponding event record |
| Review an alert after you were busy or offline | Corresponding event record |
| Decide whether to respond, speak, or unlock | Live View first, then review the event if needed |
This is a destination preference for the Veno Pro Rich Notification workflow. It does not change whether the lock detects motion, records an event, or saves video.
What Live View and the recorded event answer
Live View answers “what is happening now?” It is the better first tap when a delivery, visitor, or unfamiliar movement may still be at the door. It can help you look at the current scene before deciding whether to use the two-way doorbell conversation or another supported response.
The recorded event answers “what triggered this notification?” It is the better tap when the moment has already passed, you want to inspect the saved clip, or you are comparing the alert with what happened at the door. It gives you the event record rather than asking you to reconstruct the earlier moment from a current view.
The Veno Pro combines a 2K/180° LockinCam camera, local video storage, and person, package, and vehicle detection. Those capabilities make the choice useful, but they do not turn either destination into a promise that every visitor will be identified or that every notification will arrive in every phone or network condition.
How to choose the Veno Pro notification destination
Use this quick decision rule:
- Ask whether the event may still be in progress. If yes, choose Live View.
- Ask whether your goal is investigation or record review. If yes, choose the corresponding event record.
- If you need both, open Live View first. After checking the current scene, return to the event record to review the alert that brought you there.
- Test the choice with a harmless, known motion event. Walk through the detection area, wait for the alert, and tap it. Confirm that the destination matches your expectation before relying on it for deliveries or household routines.
Choose Live View for a current doorstep decision
Live View fits situations such as:
- a person may still be waiting;
- you want to check the scene before speaking through the doorbell;
- a package may still be present;
- you want to decide whether the movement is relevant before taking action.
Live View is a current look, not a substitute for the saved event. If the scene changes after the alert, the live feed may no longer show the original motion.
Choose the recorded event for a passed moment
The corresponding event record fits situations such as:
- you opened the notification late;
- you want to review the motion that caused the alert;
- you are checking whether a package was left, moved, or taken;
- you want to compare a notification with the saved event history.
The event record is historical evidence, not a live conversation. It cannot tell you what is happening at the door after the recording ends.
Where to change the setting
The current Veno Pro User Manual lists this path:
Lockin Smart App → Devices → select your lock → Settings → Rich Notification
From Rich Notification, select the notification behavior that controls what happens when you tap a motion detection notification. The manual documents both destinations: the live feed and the corresponding event record.
App labels can change with an app or firmware update. If the wording on your Veno Pro differs, use the current setting that clearly refers to motion-notification tap behavior, then run the known-event test above.
What this setting does not change
Choosing Live View does not make the Veno Pro record a longer clip. Choosing the event record does not enable motion detection. The recording duration, intervals, active periods, and camera behavior remain subject to the selected Veno Pro mode and Power Manager settings.
The manual also separates Rich Notification from the Events log: turning off push notifications for an event does not stop the corresponding event from being recorded in the Events log. In other words, notification delivery and event recording are related, but they are not the same control.
Keep these boundaries in mind:
- a saved event does not guarantee that a push notification was delivered;
- a live feed does not guarantee that the original motion is still occurring;
- a notification does not establish a person’s identity;
- the exact event and video behavior depends on the Veno Pro settings and current app experience.
A practical default for households
For most households, use this simple rule: open Live View for a notification you can act on now; open the recorded event for a notification you need to understand later. If you regularly receive alerts while working or driving, the recorded event may be the more useful first destination because it lets you review the captured moment when you are available. If you use alerts to decide whether to answer the door, Live View is usually the more direct first step.
After changing the setting, perform one controlled test while the door is closed and the detection area is clear. If alerts are too frequent, tune the Veno Pro’s motion range, sensitivity, or detection zones separately; changing the tap destination will not solve excessive detection.
For model details and fit conditions, see the Lockin Veno Pro product page. For the current setup and feature instructions, use the Lockin user-manual library and Lockin FAQ.
The short answer
Set the Veno Pro motion notification to Live View when the question is “what is happening now?” Set it to the corresponding recorded event when the question is “what triggered the alert?” Test the saved choice with a known motion event, and remember that this preference changes the notification’s tap destination—not the underlying detection or recording behavior.