If you changed routers, reconnect your Lockin smart lock from the Lockin Smart App while your phone is near the lock: open the lock’s device settings, go to Device Information → WiFi, and use the Wi‑Fi change or switch option shown for your model. Prepare a visible 2.4 GHz network with the new credentials first. Lockin’s current Veno documentation places Wi‑Fi management in that app path, and its FAQ specifies 2.4 GHz with a visible SSID and WPA or WPA2 security for the documented setup flow.
The exact recovery path depends on whether the lock is still reachable through the old network. Follow the appropriate case below, and keep a local entry method available while you work.
Before you reconnect a Lockin smart lock after changing routers
Have these items ready:
- Your exact Lockin model name, such as Veno Go, Veno, Veno Plus, Veno Pro, Veno Solar Palm, or Veno Solar Face.
- The new router’s Wi‑Fi name and password.
- A phone signed in to the intended Lockin account, with Bluetooth enabled and the Lockin Smart App updated.
- The mechanical key or another documented local entry method, plus emergency power equipment if your model uses it.
- The door open while you test the lock, if that is practical.
Do not begin by deleting the lock from the app or performing a factory reset. A router change is a network change; it does not automatically mean that the lock’s users, PINs, calibration, or other settings need to be recreated. Reset instructions and consequences can vary by model and firmware.
1. Prepare the new Wi‑Fi network
For the current Veno setup guidance, configure a network the lock can see at the door:
- Enable a 2.4 GHz Wi‑Fi path on the new router.
- Keep the 2.4 GHz SSID visible rather than hidden.
- Use the WPA or WPA2 security documented in Lockin’s FAQ.
- Connect your phone to that same 2.4 GHz network during setup or network switching.
- Keep the phone close to the lock and avoid changing router settings while the app is saving the new connection.
The FAQ specifically says Veno Pro does not support 5 GHz during setup. The current Veno Go, Veno, Veno Plus, and Veno Pro manuals also list 2.4 GHz Wi‑Fi in their setup materials. Do not assume that a 5 GHz-only network, a hidden SSID, or a security mode not listed by Lockin will work just because another device connects to it.
If the router combines 2.4 GHz and 5 GHz under one network name, use the router maker’s supported band-steering, compatibility, or IoT-network instructions so that the phone and lock are presented with a supported 2.4 GHz path. Do not weaken the security of the rest of your home network just to make the lock connect.
2. If the lock still appears online, switch its network in the app
This is the cleanest route when the old router or old Wi‑Fi credentials are still available:
- Temporarily restore the old router or old Wi‑Fi network, if possible, and wait for the lock to come online.
- Open the Lockin Smart App and select the correct lock under Devices.
- Open Settings → Device Information → WiFi.
- Check the current network, then choose the app’s option to switch or change the Wi‑Fi network.
- Select the new visible 2.4 GHz network and enter its password.
- Wait for the app to confirm the new connection. Keep the phone near the lock until the process finishes.
The menu wording may differ between app versions. Use the current label presented by your app and the manual for your exact model; do not select a nearby device-management setting by guesswork.
If you cannot restore the old network, continue with the offline case below rather than repeatedly trying remote commands. Remote app control requires a working network connection, so an app that cannot reach the lock cannot be assumed to have changed its Wi‑Fi credentials.
3. If the lock is already offline, work locally and follow the exact-model prompt
When the old router is gone, stay near the lock and open the Lockin Smart App with Bluetooth enabled. The current Veno manuals use Bluetooth during onboarding and device setup. Follow the app’s model-specific prompt for reconnecting or configuring Wi‑Fi, then provide the new 2.4 GHz credentials.
Keep the exact model selected. Veno Go, Veno, Veno Plus, Veno Pro, and the solar models do not necessarily expose identical screens or requirements, even when their exterior hardware looks similar. If the app does not offer a documented local Wi‑Fi change path, stop before resetting the lock and open the current model manual or contact Lockin support at support@lockin.com.
Lockin’s FAQ lists a factory-reset procedure for a Veno-series connection problem: press and hold the pairing button for three seconds, then enter the administrator password. Treat that as a last resort, not the default router-change step. Before using it, confirm the instructions for your exact model and understand what setup, access, or calibration work will be required afterward.
4. Verify the connection before you close the app
A success message is not the whole test. Check the lock in this order:
- Reopen Device Information → WiFi and confirm that the new network is shown.
- Test a local method such as the PIN, palm vein, fingerprint where supported, face recognition where supported, or mechanical key while the door is open.
- Test app lock or unlock from nearby, then from a different network such as cellular data.
- Confirm that a relevant activity record or alert appears if your model and app settings support it.
- If you use Matter, Apple Home, Alexa, Google Home, or SmartThings, test that platform separately. A successful Lockin app connection does not by itself prove that every smart-home controller has recovered.
- Keep the mechanical key and emergency-power plan accessible after the change.
The distinction matters: local entry, Bluetooth, Lockin app Wi‑Fi, remote access, and Matter are separate layers. Fixing one layer does not prove that the next one is ready.
Common router-change problems
| What you see | What to check next |
|---|---|
| The lock is not found | Phone Bluetooth permission, correct model selection, battery level, and proximity to the lock |
| Wi‑Fi setup rejects the network | Visible 2.4 GHz SSID, correct password, WPA/WPA2 security, and the phone’s current band |
| The app works nearby but not away from home | Wi‑Fi connection status at the lock, router internet access, and app/firmware status |
| Matter stopped responding after the router change | Recheck the controller and ecosystem connection separately after Lockin app control works |
| Remote lock works but camera access does not | Treat camera connectivity as a separate issue; update the app and firmware, then use the FAQ’s camera troubleshooting path |
| You are considering a reset | Stop and read the exact model instructions or contact support first |
Bottom line
To reconnect a Lockin smart lock after changing routers, give the lock a visible 2.4 GHz WPA/WPA2 network, open the lock in the Lockin Smart App, and use Settings → Device Information → WiFi to switch networks when that option is available. If the lock is already offline, work beside it with Bluetooth enabled and follow the exact-model setup prompt. Keep local backup entry available, verify remote control afterward, and reserve factory reset for a documented last resort.
For model-specific installation and recovery instructions, use Lockin’s FAQ, Quick Start Guide library, and the Lockin user-manual library. If you are choosing a model rather than reconnecting one, compare the current Lockin smart locks against your door, power, access, and connectivity requirements.