Yes—on the Lockin Veno Solar Palm, create or edit a regular user in Manage Access and choose a PIN from the documented 6–10 digit range. That changes the user’s actual credential. Adding random digits before or after a PIN is a different keypad feature: it helps hide the real PIN during entry, but it does not make the stored PIN longer.

If you are deciding between those two options, use this rule:

• Want a different credential length? Set a new regular-user PIN in Manage Access, where the manual lists 6–10 digits.
• Want to shield the PIN while someone watches? Enter the real PIN with extra digits before or after it, if the anti-peep feature is supported for that credential type.
• Want to change a one-time code? Do not assume anti-peep applies. The Solar manual says one-time passwords do not support anti-peep entry.

Lockin user PIN length: stored PIN versus keypad entry

The phrase “PIN length” can describe two different things on the Veno Solar Palm:

That is why a 12- or 15-digit keypad sequence does not prove that you created a 12- or 15-digit user PIN. The total sequence may include masking digits around the real credential.

How to set a longer regular-user PIN

Use the current Lockin Smart App and the exact Veno Solar Palm device. Menu names can change with app and firmware updates, so treat the following as the manual-backed path and compare it with what your app displays.

1. Open Lockin Smart App and select Devices.
2. Select the Veno Solar Palm lock.
3. Open Settings, then Manage Access.
4. Tap the + button to add a regular user, or select the relevant user if the app offers an edit action.
5. Enter the user’s name and choose the PIN authentication method.
6. Set a PIN within the documented 6–10 digit range.
7. Save the change and wait for the app to confirm it.
8. Test the new PIN at the locked door while another approved entry method remains available.

The manual’s initial startup sequence is separate: the first administrator setup uses a 6-digit password along with the other administrator credential options. Do not treat the administrator setup screen as proof that every later regular-user credential must have exactly six digits. Conversely, do not assume a regular-user PIN can be 11 or more digits just because the keypad can accept a longer total sequence for anti-peep entry.

What to do if the app only offers six digits

The Veno Solar Palm manual includes two different descriptions: daily password unlocking says to enter a 6-digit code, while Manage Access specifies a 6–10 digit PIN for a regular user. If the current Lockin Smart App shows only six digits for the user you are creating, follow the current on-screen limit rather than trying to force a longer value.

Before troubleshooting, check that:

• you selected the Veno Solar Palm device rather than another Lockin model;
• the app and lock firmware are current according to Lockin’s available update path;
• you are editing a regular user in Manage Access, not setting the first administrator credential;
• the new PIN uses digits only and stays within the range the app displays; and
• the lock is close enough for the required setup connection when the app asks you to save or sync access data.

If the documented range and the live app still disagree, record the model, app version, firmware version, and the exact screen, then contact Lockin support. Do not promise that a bulk “change code length” operation exists, and do not delete the old credential until the replacement has been tested.

When masking digits are the better choice

Anti-peep entry solves an observation problem, not a credential-management problem. If a family member or guest is near the keypad, adding digits before or after the real PIN can make it harder to identify the meaningful sequence. The manual describes the combined entry as up to 20 digits total.

Use masking only when the credential type supports it and the person entering the code knows the real PIN. The extra digits are not a new PIN to save in Manage Access. They also should not be added automatically to a one-time password: the manual specifically excludes one-time passwords from anti-peep support.

For a regular user who needs a new personal credential, create or edit the user PIN instead. For a temporary visitor, choose the appropriate temporary-password type and check its rules before sharing it. Periodic and duration passwords have their own 6–10 digit documentation and may support anti-peep entry; one-time passwords have different rules and a limited validity window.

Test the replacement before removing the old PIN

Changing access is a small household-security operation, so verify it in a controlled order:

1. Keep the door open while you configure the new credential.
2. Lock the door using the normal procedure.
3. Test the new PIN once without masking digits.
4. If anti-peep is supported and needed, test the real PIN with the intended extra digits.
5. Confirm that the lock event appears as expected in the Lockin Smart App.
6. Keep the physical key, palm-vein entry, or another approved fallback available.
7. Only after the new credential works should you remove or retire the old user PIN.

If a test fails, do not repeatedly guess at the keypad. The manual documents wrong-try protection and temporary password rules that vary by credential type. Check the app’s current user record, power, connectivity, and model selection first.

Bottom line

For the Lockin Veno Solar Palm, a regular user can be configured with a 6–10 digit PIN through Manage Access, subject to the current app and firmware behavior. Masking digits are separate: they can extend the total keypad entry up to 20 digits for supported credentials, but they do not change the stored PIN. One-time passwords do not support anti-peep entry.

Check the exact model and current app screen, test the replacement credential before deleting the old one, and keep a fallback entry method ready. For the model’s current access methods and compatibility details, review the Lockin Veno Solar Palm product page, the Lockin FAQ, and the Lockin user-manual library.